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Terms & Conditions (Summary)

Service Provider: Graph Limited (Company No. 16148789, registered in England & Wales)
Registered Office: C/O Veritons Ltd, Innovation Centre Medway, Maidstone Road, Chatham, Kent, ME5 9FD

By booking or continuing to use our services, you agree to the terms set out below.

1. Services

  • We provide plumbing, heating and related services as set out in your Client Form.

  • Work may be delayed if payment, access, approvals, or materials are not provided.

  • Timelines are estimates only and may change due to circumstances outside our control.

2. Changes & Cancellations

  • Extra fees apply if you request changes or if unforeseen issues arise (e.g. hidden defects, system upgrades, emergency work).

  • Cancellations or rescheduling with less than 72 hours’ notice will incur a £400 + VAT charge.

3. Fees & Payments

  • Payment terms are set out in your Client Form. Deposits are non-refundable.

  • Invoices must be paid on time; late payments may incur interest (Bank of England base rate + 4%) and recovery costs.

  • Materials supplied by us remain our property until fully paid for.

4. Warranties

  • Defects must be reported within 14 business days of completion.

  • Manufacturer warranties apply to equipment (e.g. boilers).

  • Our liability is limited to correcting faulty workmanship or installation.

5. Client Responsibilities

  • Provide accurate information, access to your property, utilities, and necessary approvals (e.g. Gas Safe, building regulations).

  • Ensure a safe and respectful working environment.

  • We may refuse to install unsafe or non-compliant equipment provided by you.

6. Limitations

  • Some disruption and minor damage (e.g. to walls, floors, decorations) is unavoidable. Cosmetic repairs and redecoration are not included unless agreed.

  • We are not responsible for pre-existing defects, client-supplied materials, or integration with old systems unless stated in writing.

  • Liability is capped at 50% of fees paid for the relevant services, except where law prevents limitation (e.g. death, injury, fraud).

7. Third Parties & Subcontractors

  • We may use subcontractors or refer external specialists.

  • Third-party warranties and terms apply where relevant.

  • We are not responsible for delays or issues caused by third-party providers.

8. Termination

  • Either party may terminate with 7 days’ written notice.

  • We may terminate immediately if unsafe conditions, missing approvals, or abusive behaviour occur.

  • On termination, you must pay for completed work, ordered materials, and reasonable demobilisation costs.

9. Dispute Resolution

  • Disputes should first be raised in writing. Both parties will attempt to resolve them in good faith before taking legal action.

10. Force Majeure

  • We are not liable for delays caused by events beyond our control (e.g. extreme weather, hazardous materials, pandemics, strikes).

11. Governing Law

  • These terms are governed by the laws of England & Wales.

  • Disputes will be resolved exclusively by the courts of England & Wales.

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👉 This is a summary only. A full copy of our detailed Service Agreement is available on request.

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